TEMA INC is a customer focused business. To ensure your satisfaction please check through Tema’s policies below.
Special Order & Deposit: Merchandise not in stock, ordered specifically for our customer constitutes a special order. All special orders require a 50% deposit unless financing with Synchrony which requires a 10% deposit at the time of placing the order. Lead times on special orders are Tema’s best estimate and reflect when merchandise is expected to arrive at Tema’s warehouse. An ETA should be printed on the sale. Tema is not responsible for delays beyond our control. Cancellations of special orders are allowed within 48 hours of entering the sale. After 48 hours a 25% restocking fee may be assessed if we are unable to cancel the order with the manufacturer. For special orders with 2+ pieces attached to make one unit (e.g. a sectional) a drawing is required, which we ask the customer to initial to ensure accurate ordering.
In Stock Merchandise is merchandise physically present at Tema Inc. In Stock merchandise must be paid in full at the time of purchase. In Stock merchandise may be returned within 10 days of purchase for a full refund providing the merchandise is in new and unused condition.
Sleep pillows and bedding are non-returnable! A mattress is not returnable unless you have signed a 90-night Comfort Guarantee and purchased a mattress protector. Please see Mattress Comfort Guarantee.
Clearance Merchandise: Merchandise marked as Clearance and/or ending in $0.77, $0.86, or $0.99 is non-returnable or refundable. Clearance and Close Out merchandise are AS-IS, without warranty, expressed or implied.
Storage Fees: Tema understands you may not be able to take possession of your furniture when it arrives. We will work to accommodate you. After 4 months of storage, Tema will assess a 2% per month storage fee on furniture being held.
Delivery Service: All Tema Inc. deliveries are considered ‘White Glove’. The Tema delivery team will place all furniture in customer’s desired location and check that all merchandise is operating properly. All items are completely assembled either in the customer’s location or the Tema warehouse prior to delivery. Packaging is cleared and taken by the delivery team. In the event the merchandise is unable to be placed in the intended area because of lack of properly sized entryways or failure on the customer’s part to determine the parameters for delivery, the delivery team will return the merchandise to Tema’s warehouse and await further instructions. Please give your sales associate any specific circumstances that may be taken into consideration for the delivery of your merchandise.
Your balance must be paid in full when scheduling delivery.
Customer Responsibilities: Customer is responsible for making sure all merchandise can fit in the room of choice and can be delivered through entry points by verifying building access and all door and hallway measurements. Access to the delivery area must be clear. Animals or children that may interfere with the delivery team must be safely secured to not interfere with the delivery team.
Tema’surance: Please inquire about our 5-year comprehensive protection plan and what it covers. If you have purchased Tema’surance, please refer to the paperwork for details regarding your protection plan. Tema’surance items that are outside of Tema’s regular delivery areas are subject to pick up and/or delivery fees.
Product Warranty: See Manufacturer’s Warranty for details. Tema will provide the manufacturer’s warranty upon request.
What is not covered: Normal wear and tear, abuse, misuse, damage by consumer during assembly or transportation, and mattresses used on old foundation and bed frames without center support. (This may also void the vendor’s warranty).
Please Note: Old Foundations/Box Springs may void mattress manufacturer’s warranty.
Service Fees
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Residential Delivery/ Installation fees: |
$150-Minimum within our regular delivery area of Albuquerque. $200 minimum Santa Fe/ Los Alamos (Please ask for rates outside these areas.)
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Commercial Installation: |
12% of purchase price within our regular delivery area
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Service Call in the Greater Albuquerque area: |
$100 per trip for first half hour, then $50 per half hour.
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Warranty/Tema’surance Repair in the Albuquerque/ Santa Fe regular service area: |
No Charge when within Tema’s regular delivery areas. A Charge may be applied when outside of Tema’s regular delivery areas
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Parts: |
Please request a price quote. (All parts must be paid in full prior to ordering)
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Service fees are non-refundable if performed: Delivery, shipping, assembly, and service calls. Any fees in connection with returns or reselection are the responsibility of the customer. Warranty work, in our shop, within the 90-day period is free.
Thank you for your purchase from TEMA Furniture! We sincerely appreciate your business, and we look forward to future opportunities to provide quality furnishings and accessories that will enhance your environment.
TEMA, Inc. Contemporary Furniture, Copyright Protected REVISED 2.2024.